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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at tionneskin@gmail.com.

About TionneSkin

Yes, TionneSkin's products are all handmade.

Order Information

Once an order is shipped, it cannot be cancelled. 

Sometimes USPS can mark packages as delivered before it's actually delivered so it may be delivered within a few days. USPS may have delivered to wrong address, so I'd recommend to check with your neighbors. Also, you can contact your local post office.